Around-the-clock cover for production Oracle WebLogic, IBM WebSphere, database, network and OS clusters. Response to a production outage from 15 minutes on the Premium plan, a named backup engineer for absences, named engineer owning your contract. Not HR, not L1 — an engineer who has run environments like yours for two decades.
Three answers narrow the choice down to a single SLA plan. This is a preliminary recommendation — the final one comes from an environment audit.
You don't buy middleware, database, network and OS support separately. One SLA, one number, one named engineer responsible for the entire stack from physical server to application.
Oracle WebLogic 11g/12c/14c, IBM WebSphere 8.5/9/Liberty, JBoss EAP, Apache Tomcat, Apache HTTPD, Nginx, Oracle HTTP Server. Clusters, JMS, security, tuning.
Oracle DB (RAC, DataGuard, ASM), DB2 LUW and z/OS, MS SQL Server, PostgreSQL, MariaDB, Sybase. Backup, replication, performance tuning, query optimisation.
RHEL, Oracle Linux, SUSE, Solaris (SPARC/x86), AIX, HP-UX, Windows Server. Patching, hardening, kernel tuning, ulimit, audit logging, LDAP/AD integration.
Cisco, F5 BIG-IP, HAProxy, Nginx LB, Apache mod_jk/proxy. VLAN, segmentation, firewalls, IDS/IPS, WAF, SSL/TLS, certificates, Let's Encrypt, AppViewX.
Oracle quarterly CPU patches, IBM Security Bulletins, CVE monitoring + remediation, vulnerability scans, pentest audits, hardening (CIS Benchmark), KNF/ISO 27001/GDPR.
Oracle Enterprise Manager, Prometheus + Grafana, Splunk, ELK, Datadog, Dynatrace, Nagios, Zabbix. Custom alerting, SLO/SLI tracking, business dashboards.
Fixed monthly rates, monthly status reports and KPIs, clear responsibility map. You can start with an audit (4,990 PLN, one-time) and decide from there.
Production support during business hours.
Full on-call for business-critical applications.
For regulated environments and multi-DC.
Not sure which plan? Start with an audit (4,990 PLN) — within 5 business days you get an environment status report and a specific plan recommendation.
Every ticket gets a priority (P0–P3) during triage. Classification is measurable, not subjective. Below is exactly how much time you get for response and resolution.
Every incident follows the same path — from detection to post-mortem. Nothing ad-hoc, no "put out the fire and forget". The client sees every step in the ticket history.
Alert from monitoring (Prometheus, OEM, Splunk), client ticket, hotline call. Auto-triggered tickets for anomalies.
On-call engineer confirms priority (P0–P3), opens incident bridge, escalates to named engineer if P0/P1.
Workaround immediately (LB bypass, restart, rollback). Root fix in parallel. Status update every 30 min for P0.
Verification of 100% functionality restored, 24 h post-incident monitoring, customer sign-off. Ticket closure.
RCA report within 5 business days: timeline, root cause, blameless analysis, action items, prevention. Always for P0/P1.
You buy Oracle, IBM, Dell, HPE — that's 4 separate support contracts, 4 different portals, 4 ticket-opening procedures. We consolidate: one ticket with us, we open a parallel ticket with the vendor and manage the escalation.
Tell us what you're facing. Your choices in the form build a brief — exactly what the engineer who replies will see.
Your data is safe. It will be used only to handle your request. More info in our privacy policy.
7 questions — reply within 24 business hours, from the owner and engineer with 25 years of experience. Middleware Audit from PLN 4,990 net; scope and quote once the environment is confirmed.
Reply within 24 business hours. Middleware Audit from PLN 4,990 net — scope and quote once the environment is confirmed.
We use technical cookies (session, preferences) and — with your consent — analytics (Google Tag Manager / Google Analytics) that helps us improve the site. Without consent, only essential cookies run. We do not run ads or marketing profiling. Details in our cookie policy.